Upper Room Book Store London, Ontario - Christian Books, Music, Gifts

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Security and Privacy

Online Shopping Security

We guarantee that shopping online at UpperRoomBookStore.com is completely safe. The security of your credit card will not be compromised. When you check out, our site uses a secure, encrypted connection. This means that the information you send us is scrambled up and sent to us in a way such that only we have the "key" to unscramble it. No third party can intercept and unscramble this information.

Our site uses an SSL certificate, which verifies that we are who we say we are, and only we can accept your order information. If you see a closed yellow padlock in your browser when you check out, that means our certificate is enabled and you are now using the secure connection described above.

After you place an order, your credit card information is temporarily stored in a secure area of our web server that is not accessible to the public. Only designated members of our staff have access to this information. Once your order is fulfilled, we delete your credit card information. It is never stored permanently on our web server.

In the unlikely event that your card is ever compromised, most banks limit your liablility to $50, and some banks even absorb the costs 100%. Contact your bank for details on their policy.

Online Privacy Policy

We respect your privacy, and will only use personal information you provide us for its intended purpose.

When you place an order...

When you place an order, we require you to provide us with your name, e-mail address, phone number, mailing address, and shipping address. A billing address is necessary only for the purpose of credit card validation. A shipping address is required in order to mail your order. This information is never given to any third party and is only used by our staff for the purposes of processing your order.

All customer contact information is stored in a protected section of our server which cannot be accessed by anyone but our web site staff. We will never give personal information you provide us online to any other company or organization.

When you join our e-mail list...

You may optionally sign up for our e-newsletter to receive information by e-mail. We will never give your email address to any other company. If you ever decide to stop receiving this information, you can be removed at any time by filling out this form

While you're browsing...

We collect anonymous information about your usage of our web site and some information about the computer you use to browse our web site. The information we collect about your computer includes your IP address, browser type and version, operating system type and version, and the screen size of your computer. All of this information is collected anonymously and considered only in aggregate. It cannot be used to identify you personally. We use this information only as a means of understanding the traffic on our web site and identifying trends in the way people use our web site. This information, although anonymous, is never given to any other company or organization.

Still have concerns?

If you have any concerns about your privacy online, please email webmaster@upperroombookstore.com. We'll be glad to answer your questions!